Frequently Asked Questions

General Shelter Questions

When is the shelter open?

Monday: Closed
Tuesday: 2:00 p.m. - 8:00 p.m.
Wednesday: Noon - 6:00 p.m.
Thursday: Noon - 6:00 p.m.
Friday: Noon - 6:00 p.m.
Saturday: 10:00 a.m. - 4:00 p.m.
Sunday: 10:00 a.m. - 4:00 p.m.

Please note that the adoption process ends 30 minutes prior to closing.

Where is the shelter located?

22 N. Elm Street, Hinsdale, IL 60521 Map it »

We are located between Route 83 and Interstate 294 , one mile south of Ogden Avenue, just north of the Burlington commuter railroad tracks, and just west of Hinsdale Hospital.

How can I contact the shelter?

630-323-5630 (phone)
630-323-6027 (fax)

Can I board my animal at HHS?

No, our space is limited and used for our adoptable animals.

Are you affiliated with the Humane Society of the United States (HSUS) or the American Society for the Prevention of Cruelty to Animals (ASPCA) or any other organization?

No, we are an independent organization. We depend solely on financial support from our donors and the communities we serve

Questions about Our Animal-Specific Policies

Are you a “no-kill” shelter?

We meet the definition of a “No Kill” shelter.  View our “No Kill” Policy.

How many animals can the shelter house at one time?

Approximately 25 canines and 75 felines.

How long do you keep the animals at the shelter?

Our animals remain available for adoption as long as they are physically and mentally healthy, and of sound temperament. Our staff and volunteers work extremely hard to ensure their well-being during their stay. We’ve had animals here for as long as 8 months before a suitable home was found.

How many animals do you help each year?

In 2013, 899 animals were adopted from our shelter, an increase from the previous year. In addition, we reunite approximately 165 lost animals with their owners.

Do you provide spay/neuter services?

All animals leaving our facility are spayed or neutered as required by Illinois law.  We do not  offer veterinary services to the public, but can provide you with contact information for clinics that offer reduced-rate spay/neuter surgeries.  Please call 630-323-5630 extension 0.

Do you provide low-cost vaccinations for pets?

We do not have a veterinarian on staff, but can provide you with contact information for organizations that provide that service.  Please call 630-323-5630 extension 0.

Do you adopt animals out of state?

We adopt animals to persons living in other states, but require that the adopter come into the shelter to speak to an adoption counselor and meet the animal in person.

Can I put an animal on hold over the phone?

We do not hold animals over the phone.  You may, however, place an animal on hold until close the following business day by leaving a $30 cash or check deposit after completing the adoption interview process.

Questions about Adopting a Pet

What is the adoption process?

  1. Find a pet by visiting the shelter or viewing adoptable animals on our website.
  2. Come into the shelter to complete the Adoption Questionnaire, meet with an Adoption Counselor, and meet the pet.
  3. If the pet is a good choice for your lifestyle and home environment, finalize the adoption.

Learn More

How old do you have to be to adopt?

You need to be a minimum of 18 years of age to adopt an animal.

What do I need to bring to adopt?

A valid driver’s license or state identification card and proof of current address are required to adopt.

Why do so many of your dogs have age restrictions?

To help determine the best placement for each dog, we assess the dog’s responses to normal everyday circumstances.  Some dogs are just not suited to the extra demands of small children.  Because we are committed to placing our animals in forever homes, placement decisions are made based on the behavior and tolerance level of each individual dog.

Can you help me find an animal with a specific breed or quality?

Yes!  Visit the Breed Request page for more information.

What is the fee for adopting a pet?

  • Kittens – $50 to $175
  • Cats 1 year and older - No fee
  • Dogs and Puppies – $50 to $300
  • Dogs 8 years and older – $50.00
  • Dogs 6 years and older adopted by a senior citizen 60 or older – No fee

Learn More

Can I learn about the animals available for adoption without coming in the shelter?

Yes. You can view photos and details of all our adoptable animals on our website.

Questions about Giving Up Your Pet

How do I surrender my pet to the shelter?

An appointment is required to surrender an animal. Call at 630-323-5630, Ext. 0, to schedule an appointment. Learn More

Can I find out if my animal was adopted?

We maintain a “non-disclosure” policy and do not release information about an animal once it has been relinquished.

What types of pets do you take?

Dogs and cats.  However, the police departments occasionally bring us lost domestic rabbits or birds.

Is there a fee for surrendering my pet?

Yes.  We ask for a minimum $50.00 donation to help cover costs, such as food, medical care, shelter care, fresh bedding, and toys.

Do you take rabbits, reptiles, rodents, or birds?

No, but we are happy to help you find other rescue groups who may be able to help.  Call us at 630-323-5630, Ext. 0 for more information.

Questions about How You Can Help

How do I become a volunteer?

To become a volunteer, we ask that you attend an orientation program, complete an application, and attend training class(es) specific to the opportunity in which you have an interest. Learn More


Do you have an age restriction to volunteer?

Yes. You must be:

How do I report animal cruelty?

DuPage County

  • DuPage County Animal Control - 630-681-7197

Cook County

  • Animal Welfare League – 708-636-8586
  • Anti Cruelty Society – 312-644-8338 X304

City of Chicago

  • 311
  • Anti Cruelty Society – 312-644-8338 x 304

What is your Federal Tax Identification number?

Our Federal tax Identification number is 36-2441177. You may need this number to fill out paperwork to request matching funds for employee benefits programs or to designate Hinsdale Humane Society as a beneficiary in your planned giving. We would be very happy to work with you and/or your financial planner to answer any questions you may have.

Questions about Lost Pets

I lost my pet! What should I do?

Begin looking immediately where the animal was last seen. Search your neighborhood.  Contact all local shelters, police departments, neighbors, and local veterinarians.  Post lost pet posters and place an ad in your local paper. Learn More.

I found a lost animal. What should I do?

Contact the police department or animal control facility where you found the animal and follow their stray procedures. Keep the animal in the area where you found it to maximize its chances of being reunited with its owner.

What do I do if I find injured or abandoned wildlife in my neighborhood? What do I do if I see coyotes, skunks, or other problem wildlife in the area

If you have concerns regarding wildlife we recommend you contact the Willowbrook Wildlife Center at 630-942-6200 or or go to

You may also contact your local police department. 

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